Returns &
Cancellations

Eligibility for Returns:

Time Frame: You may return your item within 30 days of receiving it for a full refund or exchange, provided it meets the conditions outlined below.

Condition:To be eligible for a return, the item must be unused, unworn, and in the same condition as when you received it. It must also be in its original packaging, including all documentation, certificates, and tags.

Non-Returnable Items

Custom and Personalized Jewelry: Due to the unique nature of custom and personalized jewelry, these items are non-returnable and non-refundable unless there is a defect in craftsmanship or materials. Final Sale Items: Items marked as final sale cannot be returned or exchanged.

Return Process

Request a Return: To initiate a return, please contact our customer service team at [Email Address] or [Phone Number] with your order number and the reason for the return. We will provide you with a Return Authorization Number (RAN) and further instructions.

Shipping Your Return: Once you have received your RAN, securely package the item, including all original packaging and documentation, and ship it to the address provided by our customer service team. We recommend using a trackable shipping method and purchasing shipping insurance, as GEA Jewelers is not responsible for items lost or damaged in transit.

Refunds: Upon receipt and inspection of your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable, and a restocking fee may apply for certain items.

Order Cancellation

Before Shipment: If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will cancel it and issue a full refund.

After Shipment: If your order has already been shipped, it cannot be canceled. However, you may return the item following our return policy.

Custom and Personalized Orders

Cancellation Policy: Custom and personalized orders may only be canceled within 24 hours of placing the order. After 24 hours, these orders enter the production phase, and cancellations will not be accepted.

Refunds for Cancellations

Processing Time: Once a cancellation is confirmed, we will process your refund within 7-10 business days. The refund will be issued to the original payment method.

Exchanges

Eligibility: If you wish to exchange an item for a different size, style, or product, please follow the return process outlined above. Once your return is received and inspected, we will issue a store credit or process the exchange as requested.

Custom Items: Exchanges for custom or personalized items are only available if the product has a defect in craftsmanship or materials.

Defective or Damaged Items

If you receive a defective or damaged item, please contact our customer service team immediately. We will arrange for a replacement or repair at no additional cost to you. Please provide detailed photos of the defect or damage to expedite the process.